Tuesday, December 8, 2009

Cleaner NIGHTMARE

So Chantal asked if we could detail what cleaners we used and I was all ready to write up a big report about how expensive but how great they were, but then they SCREWED IT UP! Let me explain.

When you move out of your apartment in Switzerland, the place has to be clean. And this is Switzerland after all, so they mean eat off the toilet seat clean... they mean so clean you can sterilize things just by placing them in the uber clean oven. We are talking spotless. So when it came to deciding whether we would clean the place ourselves or hire someone, we decided to hire someone... mostly because hiring someone meant that we had a guarantee that during handover the cleaner would be there on site, mop in hand, in the event that something needed to be spot cleaned... AGAIN.

We knew this would cost a pretty penny from stories we heard, but we also had heard that if the cleaners were not called in and the apartment was not handover ready and the rental company had to call in cleaners to clean up after you, they would take the cost of this out of your deposit anyway - so you might as well pay for it the first time and save yourself the back ache. This was our plan....

So I got two quotes for cleaning. Both four digit figures. I am NOT kidding you. (Keep in mind, these quotes were based on our Swiss equivalent  4.5 room apartment with two bathrooms...)Now, I imagine there are back door services you could use that would indeed be cheaper, but I used services that came recommended on the expat sites - I got quotes from Markus Leutenegger and MrClean. In the end, I went with MrClean because their quote was CHF 500 cheaper... plain and simple.

To be honest, MrClean really did a great cleaning job. I did in fact eat off the toilet seat before leaving the apartment and didn't taste a thing... just kidding. But really, all was SUPER clean. We are talking every nook and cranny, they powerwashed the blinds (lot of work), cleaned the oven, machine washed the carpets, got all the calk out of the taps, and did a makeover on our two bathrooms. They even locked up on their own and showed up to the handover on time... but...

When I arrived at the handover, I noticed something on the floor and thought, 'Well, good thing they are coming as they will have to do that again for the price I paid them...' but after I showed it to them, I realized after much scrubbing on their part that it was not just dirt, they had chemically burnt the wood flooring in two places - right in the middle of the entry and near the dishwasher. At first they wanted to blame it on the movers but I made a big hoo ha and told them that I walked the movers through the place the day before after all was packed - no damage - and that this was their mess and they would pay for it. After some arguing, they decided to send their specialists and Wincasa sent theirs and the latest word is that it is chemical damage... and someone (NOT US!) will have to pay... that is the nightmare part of this whole story....

I am not sure how we could have avoided this, or if we could even, or if this means I would not recommend MrClean as it was obviously a spill from one of their super cleaners, but I cannot help but be disappointed that my handover was marred and my bond is being held until this crap is dealt with... so Cleaner Nightmare indeed, but I am still really glad that we had the professionals do it.

Moral of the story - professionals good.... just take photos of everything before they clean so you can assess damages afterward. I realize that is crazy as I type it but what else could we have done.... ah the joys of moving out of your Swiss apartment.

There you go, Chantal! ;) Speaking of Chantal - she will be guest posting on Swisstory tomorrow about
Why Being an Expat Blogger in Switzerland is a Great Thing... do join us will you? ;)


---
Tweet-tweet. I am now on Twitter. Follow me!

6 comments:

Chantal said...

Whew. What a pain. And what a price. The cleaners were supposed to make your life easier. I am dreading the whole move-out day.

Jenna said...

Thanks so much for posting more details. We are also expats living in ZH. I have been following your blog for a while and was sad when you said you were moving. My friend asked me what was going to come of your garden ? ?

Anywho, thanks for the info, we are moving back to the States in a few months and I was so curious.

I am glad you made it back home!

juanitatortilla said...

Definitely is a nightmare Jessica. Good point about taking pictures of Before, and After.

I know my turn to use the professional cleaners will come soon, so thanks for the pointers.

What a blog hey -- Swisstory has a beginning, and an end.

Kathy said...

4 figure fee and they burnt the floor? Ack! I never want to move again. Not much chance of that, eh?

Anonymous said...

chi flat iron
chi hair straightener
chi flat irons
chi hair straighteners
chi hair iron
chi hair irons
chi hair tools

chi flat iron
chi hair straightener
chi flat irons
chi hair straighteners
chi hair iron
chi hair irons
chi hair tools

omsai said...

Here you can find the list of the hotels which are there in india india hotel india, hotel in mumbai, Goa, Kolkata, Agra, Gujarat, Jaipur, Delhi

 

Contact me. | Advertise on Swisstory